Training Standards

   
Training Standard For Adoption by All N9 Programs 
 
A fully trained FFR employee at each level of the organization has completed:    
All employees  Formats Available Hours  to complete 
Recommended FFR Foundation Learning Events    
Proud to be an FFR Employee   Classroom/vILT 2
Star Service: Creating Stellar Customer Relations (CSCR) or Customer Experience (CX) Classroom 16
Stellar Service Sells  Classroom/vILT 2
Required Program Specific Events    
Cash Handling Series (as appropriate by position) Classroom or OJT 4
Each program should insert program specific training requirements that apply to all employees here --  Examples that might be listed here include CPR/First aid, CARE, etc.     
     
Frontline Employees Formats Available Hrs. to complete 
Recommended FFR Deliver Learning Events    
What it Takes to Succeed (Frontline) or Building Trust Under Pressure Classroom 2
Add additional FFR Deliver learning events required by program not already included above.    
Required Program Specific Events    
Each program should insert program specific training requirements that apply to frontline employees here.    
Professional Development    
Each program should insert program specific professional development requirements that apply to frontline employees here.    
     
Leads, Managers on Duty and Assistants (non- supervisory) Formats Available Hrs. to complete 
Recommended FFR  Deliver Learning Events    
Identifying Work Priorities and Setting Verifiable Goals  Classroom/vILT/eLearning 4/2/2
Addressing Emotions at Work Classroom/vILT/eLearning 4/2/2
Resolving Conflict with your Peers Classroom/vILT/eLearning 4/2/2
Recommended FFR  Develop Learning Events    
Building Trust Under Pressure (Managers) Classroom/vILT/eLearning 4/2/2
Coaching for Extraordinary Service Classroom 16
 Required Program Specific Events    
Each program should insert program specific training requirements that apply to all leads, managers on duty and assistants here    
Professional Development    
FFR Professional Development    
At least 1 Deliver or Develop learning event in the past year (until all have been completed)   
Program Specific Professional Development    
Each program should insert program specific professional development requirements that apply to all leads, managers on duty and assistants here.    
     
     
Managers with or without Supervisory Role/Individual Contributors Formats Available Hrs. to complete 
Recommended FFR Develop Learning Events    
Building Trust Under Pressure (Managers) Classroom/vILT/eLearning 4/2/2
Leading for FFR Customer Driven Business Results Classroom/vILT 4/2
Recommended FFR Program Specific Learning Events     
NAF Budget Planning (as appropriate by program)  Asynchronous 8-10
APF & NAF Financial Analysis (as appropriate by program) Asynchronous 8-10
APF Financial Management (as appropriate by program) Asynchronous 8-10
Establish Fees and Prices (as appropriate by program) Asynchronous 8-10
Required Program Specific Events     
Each program should insert program specific training requirements that apply to managers here.  
Professional Development    
FFR Professional Development    
At least 1 Develop event in the past year (until all have been completed)     
Program Specific Professional Development     
Each program should insert program specific professional development requirements that apply to all managers here.    
     
Supervisors/Managers with Supervisory Role Formats Available Hrs. to complete 
Recommended FFR Develop Learning Events    
Coaching for Extraordinary Service Classroom 16
Additional Recommended FFR Develop Learning Events (should have completed at least 4 in the last year)  
Hallmarks for Supervisory Success Classroom/vILT/eLearning 4/2/2
Selecting the Right Staff Asynchronous 10-12
Identifying Work Priorities and Setting Verifiable Goals  Classroom/vILT/eLearning 4/2/2
Addressing Emotions at Work Classroom/vILT/eLearning 4/2/2
Resolving Conflict with your team Classroom/vILT/eLearning 4/2/2
Driving Learning Transfer Classroom/vILT 4/2
Conducting FFR Performance Reviews Classroom/vILT 4/2
Correcting FFR Employee Relations Problems Classroom/vILT 4/2
FFR Performance Planning and Expectations Classroom/vILT 4/2
Required Program Specific Events     
Each program should insert program specific training requirements that apply to all supervisors here.    
Professional Development    
FFR Professional Development    
At least 1 Develop  event in the past year (identify other competencies not identified above)  
Professional Development required by the program    
Each program should insert program specific professional development requirements that apply to all supervisors here.    
     
Directors/Senior Level Managers* Formats Available Hrs. to complete 
Recommended FFR Program Specific Learning Events     
Bridging Strategies to Outcomes Classroom/vILT  
Activating Change Classroom/vILT  
Leading Innovation Classroom/vILT  
*If not previously completed, attend Manager/Supervisor learning events as appropriate.