Training Instructor (Installation Training Specialist)

To view or download the full vacancy announcement, click or tap HERE

WHO MAY APPLY: Current CNIC NAF or APF Employees at NGIS, NBG, 36th Force Support Squadron (36FSS), Andersen Air Force Base (AAFB) Guam, and Joint Region Marianas (JRM) Guam

SUMMARY: The mission of Joint Region Marianas (JRM) Warfighter & Family Readiness (WFR) is to enhance the quality of life through customer-driven services that make a difference every day in the lives of our service members and their families. Through our work at both Morale Welfare and Recreation (MWR), Naval Base Guam (NBG), and at the 36th Force Support Squadron (36FSS), Andersen Air Force Base (AAFB), Guam, we strive to be the global model of professional support services for our customers while they are stationed here under one unified command. Please visit our website for further details: https://www.militarymwrguam.com/.

RESPONSIBILITIES: Major duties and responsibilities are summarized below.

The incumbent will plan, arrange, schedule, coordinate, and deliver training to lodging personnel to support Navy Lodging Program (NLP) operating standards. Implements, conducts, and administers training programs to support NLP service and operating standards. Assesses the effectiveness of training and develops corrective measures/training to meet program standards as applicable. Maintains online and local training related records using a range of software applications and online/digital system (i.e. Learning Management System). Plans, develops, coordinates, markets, conducts, and documents all lodging training and maintains comprehensive training programs for NGIS operations. Serves as the property’s training liaison under guidance from leadership to schedule training and prepare training spaces as needed for internal or contractor training. Conducts Housekeeper/Custodial and Front Desk certification training. Participates in employee performance improvement efforts to include Mystery Shop Call results; customer response results; and achieving annual property accreditation. Ensures mandatory annual training (EEO, Ethics, Prevention of Sexual Harassment, etc.) is conducted. Supports CNIC’s Equal Employment Opportunity (EEO) policy and fosters a work environment free of discrimination, harassment, and/or reprisal. Ensures the safety and security of guests, associates, and lodging assets. Provides support and guidance to YES! Committee meetings and members. Demonstrates a welcoming manner and positive attitude using effective communication skills.

A complete list of duties and responsibilities will be provided at the time of hire.

TRAVEL REQUIRED: Yes - May be required within the normal scope of duties.

SUPERVISORY STATUS: No

RELOCATION AUTHORIZED: No

CONDITIONS OF EMPLOYMENT: *SEE QUALIFICATIONS*

QUALIFICATIONS: In order to qualify for this position, resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education). Applicants qualifying based on education, time in grade, credentials, certification, training and/or module completion MUST provide proof of education, personnel action or SF50, credentials, statement of service, certification, training and/or module completion at the time of resume submission. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Knowledge of training development and delivery techniques. Knowledge of staff training and certification requirements. Knowledge of the daily operations of a hotel to include safety; environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating practices. Skill in conducting and coordinating various types of training programs (e.g. YES training, NGIS/Housekeeping Certification, Front Desk Certification,

etc.). Ability to certify as NLP Front Desk Trainer and Housekeeping Trainer. Ability to understand and implement CNIC’s EEO policy and procedures. Ability to recognize and define problems, identify solutions, select the best course(s) of action, and submit suggestions or present useful new ideas to improve operations. Ability to independently plan, develop, prioritize, and manage projects, operations and programs. Ability to analyze and prepare clear, concise, and technically sound reports related to work within the organization. Ability to develop and effectively deliver presentations and/or training. Ability to effectively deliver information in English orally and in writing. Ability to modify communication style and training approach to enhance comprehension and successful application of skills/knowledge. Ability to use range of software applications (e.g. Word, Excel, PowerPoint, Outlook, Adobe, etc.) and online/digital systems (e.g. audio-visual systems, Learning Management System, etc.) for communication and training functions. Ability to use an automated property management system.

Incumbent may be considered “ALPHA” personnel, and therefore subject to work during inclement weather or other states of emergency.

Must have or be able to obtain and maintain a current driver’s license, as travel to other facilities may be required within the normal scope of duties.

The incumbent will meet the qualifications for professional accreditation as defined by CNIC Lodging policy within 12 months of hire.

Must be able to obtain and maintain Housekeeper/Custodial and Front Desk Trainer certification within 12 months of hire.

EDUCATION: *SEE QUALIFICATIONS*

REQUIRED DOCUMENTS:

• A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, # of hours worked per week, detailed description of duties, and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.

• For current or previous Federal employees, please attach a copy of your most recent SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.

• Please provide a copy of your College transcript(s) which support those qualifications for which you wish to have considered.

• Applicants qualifying based on education, time in grade, credentials, certification, training and/or module completion MUST provide proof of education, personnel action or SF50, credentials, statement of service, certification, training and/or module completion at the time of resume submission.

• Military retirees, please submit your statement of service.

• Documentation submitted for other/previous vacancies is not considered as part of this submission.

• Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of these requirements.

APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure you complete and submit ALL required documents to claim preference at the time of resume submission. All forms to claim preference can be downloaded via our website at https://www.militarymwrguam.com/jobs.

WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:

1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate. To claim this preference, you MUST:

•Submit a copy of your BBA Separation Notification indicating eligibility for RPL.

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to Guam. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions. To claim this preference, you MUST:

•Complete and Submit MILITARY SPOUSE PREFERENCE (MSP) CLAIM FORM. Form may be downloaded from: https://www.militarymwrguam.com/modules/media/?do=download&id=91d40da0-9cdd-47d8-b35c-ec69bd4da0a0; AND

•Submit sponsor’s PCS orders to Guam.

***If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS to Guam.

3. Veteran’s Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates. To claim Veteran's preference, you MUST:

•Complete and Submit VETERAN'S PREFERENCE WORKSHEET. Form may be downloaded from: https://www.militarymwrguam.com/modules/media/?do=download&id=9e9f89f5-0b7a-49cb-a1d4-c00bf57db516; AND

•Submit a copy of your DD-214 (member 4 copy)

To claim Gold Star Veteran's preference, you MUST:

•Complete and submit completed SF-15, APPLICATION FOR 10-POINT VETERAN PREFERENCE. Form may be downloaded from: https://www.opm.gov/forms/pdf_fill/sf15.pdf; AND

•Submit a legible copy of DD-1300; AND

•Submit any other supporting documentation (official statements, document of service, court decree, etc.).

***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.

HOW YOU WILL BE EVALUATED: Any experience, education, or other qualification presented on your application and/or resume is subject to evaluation and verification. Submissions are reviewed to determine if applicants meet the hiring eligibility and qualification requirements and to determine the level of KSAs related to the job requirements. Best qualified applicants are referred to the hiring manager in accordance with Military Spouse and Veteran Preference policies where applicable. If your application and/or resume lacks sufficient information, you will be rated accordingly or may be considered ineligible. The hiring manager may choose to conduct interviews, which may also be subject to evaluation and verification.

BENEFITS: A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

• Benefits for federal employees

• Healthcare insurance

• Pay and leave

You can review our benefits at: https://www.navymwr.org/resources/hr/

Regular Full-Time (35 - 40 hours per week) All benefits offered including medical, dental, life insurance, spouse & child life insurance, long term disability, annual and sick leave, retirement, and 401(k) savings plan.

Regular Part-Time (20 - 34 hours per week) Medical, dental, life insurance, spouse & child life insurance, annual and sick leave, retirement, and 401(k) savings plan.

Flexible (0 - 40 hours per week) No benefits offered.

HOW TO APPLY: Submit resume and required documentation via email to M-GU-JRM-NAFHRO-N9@fe.navy.mil. For additional information visit our website at https://www.militarymwrguam.com/jobs or contact our office at (671) 349-1154 / 2154 / 2210 / 5154. All applications MUST be submitted by the closing date on the announcement in order to be considered. Due to volume of applications received, applicants may not be notified of non-selection.

WHAT TO EXPECT NEXT: Applicants may be contacted for an interview or may be sent a notice of non-selection within 2-8 weeks of the announcement closing date.

If you are selected for a position, you will be contacted by the JRM Regional NAF Human Resources Office with a temporary job offer. Final job offer upon completion of all pre-employment requirements (typically 2-8 weeks).

We reserve the right to close this position without further announcement.

OTHER REQUIREMENTS: Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of these requirements.

All selections are contingent upon obtaining satisfactory background and employment reference checks.

Males must be registered for or exempt from Selective Service (https://www.sss.gov/).

Selectees are required to participate in direct deposit.

We are an E-Verify participant.

The Department of Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should email them to: M-GU-JRM-NAFHRO-N9@fe.navy.mil to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case-by-case basis.