CUSTODIAL WORKER (HOUSEKEEPER), NA-3566-02, 2 REGULAR FULL TIME, MULTIPLE VACANCIES

Announcement Number:
JRM-21-494
Department:
Lodging/Hospitality
Location:
Guam
Position Status:
Regular, Full Time
Salary:
$9.72 - $11.33 Hourly
Areas of Consideration:
ALL SOURCES
Relocation Expenses:
Not authorized
Application Email:
NAFJOBS@fe.navy.mil

Download Job Announcement

LOCATION: Navy Gateway Inns and Suites (NGIS), Naval Base Guam (NBG)


SUMMARY: The mission of Joint Region Marianas (JRM) Warfighter & Family Readiness (WFR) is to enhance the quality of life through customer-driven services that make a difference every day in the lives of our service members and their families. Through our work at both Morale Welfare and Recreation (MWR), Naval Base Guam (NBG), and at the 36th Force Support Squadron (36FSS), Andersen Air Force Base (AAFB), Guam, we strive to be the global model of professional support services for our customers while they are stationed here under one unified command. Please visit our website for further details: https://www.militarymwrguam.com/

AMENDMENT: Vacancy announcement amended to change “Closing Date”. Applicants who applied previously under the same Announcement No. need not re-apply unless submitting updated and/or missing information.

RESPONSIBILITIES: Major duties and responsibilities are summarized below.

The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service. Performs varying degrees of complexity in cleaning processes. Demonstrates proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards. Cleans common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces. Performs deep cleaning as required by program standards. Counts, sorts, inspects, and prepares linen for operational use. Completes maintenance requests for items broken, defective, or in need of replacing. Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary. Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts. Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions. 

A complete list of duties and responsibilities will be provided at the time of hire.

TRAVEL REQUIRED: Yes - travel to other facilities may be required within the normal scope of duties 

SUPERVISORY STATUS: No

RELOCATION AUTHORIZED: No

CONDITIONS OF EMPLOYMENT: *SEE QUALIFICATIONS*

QUALIFICATIONS: In order to qualify for this position, resumes must include information that demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education). Applicants qualifying based on education, time in grade, credentials, certification, training and/or module completion MUST provide proof of education, personnel action or SF50, credentials, statement of service, certification, training and/or module completion at the time of resume submission. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS). Knowledge of NGIS program standards. Knowledge of how to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone, etc.). Ability to utilize Property Management System (PMS) software to update room status using the in-room telephone system. Ability to accurately complete daily room status reports and housekeeping assignment sheets. Ability to interpret, execute, and document cleaning actions in accordance with NGIS Housekeeping Manual and program policy guidance. Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks. Ability to safely and properly use common hand and powered tools. Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies. Ability to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training. Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.

This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.

This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.

May be recalled to duty and/or required to work overtime, including on an emergency basis. Subject to satisfactory completion of a physical examination.

May be required to possess a valid state driver license, as travel to other facilities maybe required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.

This position is subject to a favorable National Agency Check (NAC).

This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training.

The incumbent is required to obtain a housekeeping certification within 120 days of employment.

The incumbent is required to complete any other required annual trainings designated by the Department of Navy.

EDUCATION: *SEE QUALIFICATIONS*

REQUIRED DOCUMENTS:

• A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, # of hours worked per week, detailed description of duties, and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.

• For current or previous Federal employees, please attach a copy of your most recent SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.

• Please provide a copy of your College transcript(s) which support those qualifications for which you wish to have considered.

*****SEE HOW TO APPLY FOR ADDITIONAL REQUIRED DOCUMENTS*****

HOW YOU WILL BE EVALUATED: Any experience, education, or other qualification presented on your application and/or resume is subject to evaluation and verification. Submissions are reviewed to determine if applicants meet the hiring eligibility and qualification requirements and to determine the level of KSAs related to the job requirements. Best qualified applicants are referred to the hiring manager in accordance with Military Spouse and Veteran Preference policies where applicable. If your application and/or resume lacks sufficient information, you will be rated accordingly or may be considered ineligible. The hiring manager may choose to conduct interviews, which may also be subject to evaluation and verification.

BENEFITS: A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

• Benefits for federal employees

• Healthcare insurance

• Pay and leave

You can review our benefits at: https://www.navymwr.org/resources/hr/

Regular Full-Time (35 - 40 hours per week) All benefits offered including medical, dental, life insurance, spouse & child life insurance, long term disability, annual and sick leave, retirement, and 401(k) savings plan.

Regular Part-Time (20 - 34 hours per week) Medical, dental, life insurance, spouse & child life insurance, annual and sick leave, retirement, and 401(k) savings plan.

Flexible (0 - 40 hours per week) No benefits offered.

HOW TO APPLY: Submit resume and required documentation via email to NAFJOBS@FE.NAVY.MIL. For additional information visit our website at https://www.militarymwrguam.com/jobs or contact our office at (671) 349-1154 / 2154 / 2210 / 5154.

All applications MUST be submitted by the closing date on the announcement in order to be considered. Due to volume of applications received, applicants may not be notified of non-selection.

ALL APPLICANTS: Applicants qualifying based on education, time in grade, credentials, certification, training and/or module completion MUST provide proof of education, personnel action or SF50, credentials, statement of service, certification, training and/or module completion at the time of resume submission.

*Current or prior federal employees, please submit your most recent personnel action or SF50.

*Military retirees, please submit your statement of service.

*Documentation submitted for other/previous vacancies is not considered as part of this submission.

Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of these requirements.

APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure you complete and submit ALL required documents to claim preference at the time of resume submission. All forms to claim preference can be downloaded via our website at https://www.militarymwrguam.com/jobs.

WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:

1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate. To claim this preference, you MUST:

•Submit a copy of your BBA Separation Notification indicating eligibility for RPL.

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to Guam. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions. To claim this preference, you MUST:

•Complete and Submit MILITARY SPOUSE PREFERENCE (MSP) CLAIM FORM. Form may be downloaded from: Download MSP FormAND

•Submit sponsor’s PCS orders to Guam.

***If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS to Guam.

3. Veteran’s Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates. To claim Veteran's preference, you MUST:

•Complete and Submit VETERAN'S PREFERENCE WORKSHEET. Form may be downloaded from: Download Vet Preference FormAND

•Submit a copy of your DD-214 (member 4 copy)

To claim Gold Star Veteran's preference, you MUST:

•Complete and submit completed SF-15, APPLICATION FOR 10-POINT VETERAN PREFERENCE. Form may be downloaded from: Download SF-15 FormAND

•Submit a legible copy of DD-1300; AND

•Submit any other supporting documentation (official statements, document of service, court decree, etc.).

***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

WHAT TO EXPECT NEXT: Applicants may be contacted for an interview or may be sent a notice of non-selection within 2-8 weeks of the announcement closing date.

If you are selected for a position, you will be contacted by the JRM Regional NAF Human Resources Office with a temporary job offer. Final job offer upon completion of all pre-employment requirements (typically 2-8 weeks).

We reserve the right to close this position without further announcement.

OTHER REQUIREMENTS: Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of these requirements.

All selections are contingent upon obtaining satisfactory background and employment reference checks.

Males must be registered for or exempt from Selective Service (https://www.sss.gov/).

Selectees are required to participate in direct deposit.

We are an E-Verify participant.

The Department of Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should email them to: M-GU-JRM-NAFHRO-N9@fe.navy.mil to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case-by-case basis.

PRIVACY ACT STATEMENT FOR NAF APPLICANTS: Authority to request this information is derived from 5 U.S.C. 301, Departmental Regulations. The purpose of this information is to determine the qualifications, suitability, and availability of applicants for employment with a NAF activity, and of current employees for reassignment, reinstatement, transfer, or promotion. The information will be used to assess qualifications, entitlement, and overall employment suitability. Completion of information on this form is voluntary. Failure to provide this information may prevent you from receiving full consideration for the position you seek.